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New York City sent “warming buses” to help the homeless stay warm and get food during a recent cold snap. But at the Staten Island Ferry Terminal, a well-known homeless gathering spot, nobody knew the buses were there—including the homeless, a police officer on patrol, and terminal workers. The city issued no announcements, and though the buses had “warming center” signs, they were barely noticeable. No one knew the buses were there until a volunteer group showed up to direct the homeless to them.
